Refund Policy: Bookings cancelled more than 72 hours before the tour departs are entitled to a full refund, between 72 and 24 hours are entitled to a 50% refund and no refund if cancelled less then 24 hours of departure time.
Due to insurance, before you can come on tour with us you must sign a waiver (when we greet you). Any persons under 18 must have a parent or legal guardian sign on their behalf.
Byron Surrounds reserve the right to cancel any tour at our discretion due to factors beyond our control including not reaching minimum tour pax numbers. In such cases we will offer you to tour on the next available tour. Byron Surrounds takes no responsibility for any costs incurred or action taken.
Byron Surrounds disclaims to the extent permitted by law all liability whatsoever for any loss or damage sustained by any customer or third party, whether to person or property, arising out of any guided tour or related activity presented by Byron Surrounds.
Byron Surrounds in its responsibility to you, and the environment in which we conduct our product, is covered by Public Liability Insurance, in the hope that it is not needed. We manage this responsibility with the utmost care. It is always strongly suggested that our clients have their own personal travel insurance. Our Public Liability cover is closely scrutinised, and in the event of a claim, all dealings will be managed by our policy holder.